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    Business professional
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As our IT Department continues to grow, we are excited to be recruiting for a 1st Line IT Service Desk Technician in our London office on a permanent basis. This is an opportunity for a personable and customer-focused individual to join a supportive team and to develop their technology skillset.

As a 1st Line IT Service Desk Technician, you will be joining a team who are key in supporting the firm and ensuring the business is moving forward. Our IT Service Desk is the first point of contact for our users; whether they require support, guidance or diagnosis of simple technical problems, as well as escalation.  

Take a look at how some of our IT Service Desk Technicians sum up their experience:

“When speaking with staff who are having an IT issue – they are always very polite and grateful. It is great  how much support you receive from your managers and colleagues. They are always very happy to give advice or help in any way they can.'' Phillip, 1st Line Triage Technician.

“There is a real culture of training and sharing knowledge. I've increased my skill set and look forward to enhancing my experience in the IT industry further.” Adam, 1st Line Service Desk Technician.

About you

To be successful as our 1st Line IT Service Desk Technician, you will need to demonstrate the following:

  • Proven experience of delivering 1st Line IT Support in a similar role 
  • A keen problem-solver, who is eager to go the extra mile to find solutions
  • Experience of delivering excellent customer service and enjoyment in communicating with people of all levels
  • The ability to remain calm under pressure whilst maintaining a good eye for detail and strong time management skills
  • Willingness to learn and a keen interest in IT and technology 

About Burges Salmon

The role is based in our London office which is located a 6 minute walk from Chancery Lane station. As a requirement for this role, we're ideally looking for someone who would be happy working 5 days a week from the office. 

Our six core values - Ambition, Collaboration, Commitment, Fairness, Quality and Respect - are at the heart of everything we do and help to shape our unique culture. As well as high quality work and exciting development opportunities, we offer our people a professional, friendly and sociable working environment with a real sense of community. Our commitment to excellence has also recently been recognised by the IIP who have awarded us Platinum certification for our investment in people.

It's important to us that our organisation represents the diverse community in which we operate and we encourage applications from people of all backgrounds and identities. As a Disability Confident employer we will provide a fully accessible recruitment process and offer an interview to disabled applicants who meet the minimum criteria for the job.

Any questions regarding the role or the interview process, please contact Eleanor Schamroth on 0117 307 6548  or email Eleanor.Schamroth@burges-salmon.com.

To submit an application for this vacancy please click on the 'Apply Now' button. 

Applications close: Thursday 7 July 2022. 

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6 New Street Square, London , United Kingdom, EC4A 3BF

Meet the recruiterEleanor Schamroth

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Competitive Salary
25 days annual leave
2 paid days leave volunteering
Pension and life assurance
Private medical insurance
Parental leave
Childcare vouchers
Flexible working
Personal/Professional development
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