IT Administrator

We're excited to be recruiting for a new IT Service Management & Licence Administrator to join our growing IT team at Burges Salmon. In this role you will play a key part in our team, overseeing the firm's application licences, ensuring compliance with vendor agreements. You will also play a pivotal role in IT Governance forums, driving discussions and actions towards IT service excellence.

Collaboration with Subject Matter Experts for regular Application service reviews is essential in this role, as is maintaining accurate up-to-date operational documentation. If you are a keen collaborator who can explain technical matters to colleagues clearly and thrive supporting varied projects and initiatives, this role could be for you!

What you'll be doing:

• Act as the initial point of contact for all activities relating to software licensing.
• Be responsible for providing licence information to budget holders to assist them in managing software renewals.
• Assist in the collection and dissemination of software updates from vendors to SME's in order to support the IT Governance forums.
• Assist the Infrastructure and Security manager with the Azure Billing and Budget reconciliation report.
• Support and co-chair the IT Governance forums, including preparation, facilitation, and follow-up actions.
• Collaborate with SMEs to conduct annual Application Service Reviews and update operational documentation where appropriate.
• Attend the IT CAB and ensure that all changes to software versions and licensing Azure costs are captured and kept up to date in the various asset repositories.
• Maintain and keep up to date the Computer Asset register.
• Assist the IT Service Management Specialist in developing, maintaining, and implementing our ITIL policies and procedures.
• Assist the Project Management Team and colleagues with the implementation of the Services Transition process alongside the IT Service Management Specialist.

What we're looking for:

• Good knowledge of Microsoft Office tools, especially Excel and Visio.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration skills.
• ITIL (Version 3 or later) experience or exposure to foundation-level concepts (preferred but not required)
• Knowledge of software products used in UK Law firms (preferred but not required)

About Burges Salmon

Our six core values – Ambition, Collaboration, Commitment, Fairness, Quality and Respect - are at the heart of everything we do and help to shape our unique culture. As well as high quality work and exciting development opportunities, we offer our people a professional, friendly and sociable working environment with a real sense of community.

A full overview of all the benefits of working at Burges Salmon can be found on the ‘working at Burges Salmon' section of our careers page.

We are delighted to have been named RollOnFriday's 'Best Law Firm to Work At' 2024, for the third year in a row, and also named as one of The Times Top 50 Employers for Women 2023 for the second year running.  Our commitment to excellence has recently been recognised by the IIP, which awarded us Platinum certification for investment in people.

It's important to us that our organisation represents the diverse community in which we operate and we encourage applications from people of all backgrounds and identities. As a Disability Confident Leader, we will provide a fully accessible recruitment process and offer an interview to disabled applicants who meet the minimum criteria for the job. We're committed to finding the right person for this role and are open to discussing flexible working, full time or part time working patterns.

If you have any questions regarding the role or the interview process, please contact Sophie Russell (Resourcing Advisor) - Sophie.Russell@burges-salmon.com or call on 0117 307 2242.

This advert will close on 9 September so please make a formal application on our careers portal to be considered. 

INDBS