On-Site IT Service Desk Technician

As our IT Department continues to grow, we are excited to be recruiting for a full-time On-site IT Service Desk Technician in our Bristol office on a permanent basis. This is an exciting new opportunity for a personable and customer-focused Service Desk Technician to develop their technology skillset while delivering excellent customer service.

In this role, you will be uniquely placed to provide on-the-ground support to our Bristol office, ensuring our people continue to deliver our leading client service. You will handle service desk incident resolution and escalation, always with a focus on outstanding customer service. We are looking for a keen problem-solver who is eager to go the extra mile to find solutions. In return, you will join a friendly and hardworking service desk team at a firm where developing our people is at the heart of our business.

We welcome candidates who have completed an IT apprenticeship or further studies.

As an On-site IT Service Desk Technician, you will have every opportunity to make an impact in a progressive team that is key to ensuring the business moves forward. Our IT Service Desk is the first point of contact for our users, whether they require support, guidance, or diagnosis of simple technical problems, as well as escalation. Your role will be crucial in maintaining our high standards of customer service.

Take a look at how some of our IT Service Desk team sum up their experience:

“When speaking with staff who are having an IT issue – they are always very polite and grateful. It is great how much support you receive from your managers and colleagues. They are always very happy to give advice or help in any way they can.” Phillip, Triage Technician.

“Having not come from a technology background, it was a bit daunting starting in the IT Department as I felt I might struggle, but I have been supported by both my colleagues and management to develop my practice, learn new skills, and grow my confidence. It's a really collaborative team and everybody works together to help not only our users, but also our co-workers.” Jess, Senior IT User Administrator.

About you:

To be successful, you will need to demonstrate the following:

• Customer Service Skills: You excel in delivering outstanding customer service and enjoy communicating with people at all levels.
• Calm Under Pressure: You can remain calm under pressure while maintaining a keen eye for detail and strong time management skills.
• Excellent Communication: Both written and verbal communication skills are excellent.
• Flexibility: You are adaptable and can handle a variety of tasks with ease.
• Strong IT Interest: You possess a robust IT skillset, enabling you to navigate various software and tools efficiently.
• Team Player: You can work independently and as part of a team, showing initiative and collaboration.

About Burges Salmon:

Our six core values– Ambition, Collaboration, Commitment, Fairness, Quality and Respect - are at the heart of everything we do and help to shape our unique culture. As well as high quality work and exciting development opportunities, we offer our people a professional, friendly and sociable working environment with a real sense of community.

A full overview of all the benefits of working at Burges Salmon can be found on the ‘working at Burges Salmon' section of our careers page. 

We were delighted to be awarded RollonFriday's “Law firm of the year 2024” and to be listed in The Times Top 50 Employers for Women 2023.  Our commitment to excellence has recently been recognised by the IIP who have awarded us Platinum Certification for Investment in People.

It's important to us that our organisation represents the diverse community in which we operate and we encourage applications from people of all backgrounds and identities. As a Disability Confident Leader, we will provide a fully accessible recruitment process and offer an interview to disabled applicants who meet the minimum criteria for the job. We're committed to finding the right person for this role and are open to discussing flexible working, full time or part time working patterns.

For further details, please refer to the attached job description. If you have any questions regarding the role or the interview process, please don't hesitate to reach out to Katarina Athanasakos (Resourcing Coordinator) on katarina.athanasakos@burges-salmon.com

To submit an application for this vacancy please click on the 'Apply Now' button.